Terms & Conditions | Fitclub Collective

TERMS &

CONDITIONS

MEMBERSHIP TERMS & CONDITIONS

IMPORTANT DISCLAIMER

This document is provided for informational purposes only and does not constitute legal advice. Fitclub Collective recommends seeking independent legal counsel regarding the interpretation or application of these Terms & Conditions.

By purchasing a membership, class pack, trial, or attending any Fitclub Collective activity, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. DEFINITIONS

Agreement: These Terms & Conditions, including all membership details and policies established by Fitclub Collective.

Classes: Any training session, event, or fitness activity conducted by Fitclub Collective trainers. FCC: Fitclub Collective S.L.

FCC Training: The proprietary training methodology created by Founder Camila Monguzzi.

Fees: All payments associated with memberships, packs, classes, penalties, or services.

Guest: Any non-member attending a class or activity through a guest pass or invitation.

Member: Any person holding an active membership, class pack, or subscription with FCC.

Membership: Any recurring subscription, multi-class pack, or training plan offered by FCC.

Online Booking Platform: FCC’s website or app used to purchase, reserve, and manage memberships and classes.

Trainer: Any coach, instructor, staff member, or representative leading or assisting in classes.

You / Your: The Member or Guest accepting these Terms & Conditions.

2. MEMBERSHIPS, FEES & PAYMENTS

All membership prices and applicable fees are available on the FCC website and app.

Memberships are subscription-based and automatically renew monthly unless cancelled in accordance with these Terms.

Failure to make payment when due may result in:

Immediate suspension of membership access
Inability to book or attend classes
Additional outstanding charges remaining payable

If payment remains unpaid for more than seven (7) days, FCC reserves the right to terminate the membership while maintaining the right to collect any outstanding balance.

Enrollment Fee (Madrid Only)

All memberships in Madrid are subject to a one-time enrollment fee of €50.

Guest Passes

All active memberships include:

1 guest pass per month
Access to in-house FCC studio events

External or large-scale events may require separate payment or registration.

Late Cancellation & No-Show Policy

To ensure fairness to all members, the following fees apply:

Madrid: €12
Segovia: €8

These fees apply when:

A class is cancelled less than 180 minutes before start time
A member does not attend a reserved class

By providing a payment method, you authorize FCC to charge applicable late cancellation or no-show fees automatically.

3. MEMBERSHIP COMMITMENT & AUTO-RENEWAL

All memberships are subject to a minimum commitment period of four (4) months unless otherwise stated.

Memberships automatically renew every month following the initial commitment period unless cancellation is requested in accordance with FCC policy.

To cancel a membership, members must email: team@fitclubcollective.com

Cancellation requests must be submitted between the 1st and 2nd day of the month and will become effective the following billing cycle.

Membership contracts cannot be terminated before the end of the commitment period except in cases of valid medical justification.

No refunds will be issued under any circumstances.

4. EARLY TERMINATION & MEDICAL EXCEPTIONS

Membership termination before the end of the agreed commitment period will only be considered in cases of:

Serious illness
Permanent physical incapacity
Medical inability to continue exercise activity

Valid official medical documentation must be submitted within three (3) days from the issuance date.

Failure to notify FCC within this timeframe may result in the request being denied.

FCC reserves the right to request additional documentation when necessary.

5. FREEZING MEMBERSHIPS

Membership freezes are not permitted unless:

Supported by valid medical documentation, or
Explicitly approved by FCC management

All approved freezes must be confirmed in writing via email.

FCC reserves the right to approve or deny any freeze request at its sole discretion.

6. HEALTH & SAFETY

By participating in FCC activities, you confirm that:

You are physically fit to participate in exercise activities
You do not suffer from any medical condition that could be aggravated by exercise
You will seek medical advice if uncertain about your ability to participate safely

You agree not to attend classes while suffering from:

Contagious illnesses
Infections
Any condition that may place yourself or others at risk

Participation in FCC classes involves intense physical activity and carries inherent risks, including injury, illness, or death.

You voluntarily assume all risks associated with participation.

FCC is not responsible for injuries, damages, losses, or health complications arising from participation, misuse of equipment, or failure to follow trainer instructions.

7. LIABILITY WAIVER

By attending any FCC class, event, or activity, you acknowledge and accept full responsibility for your participation.

Fitclub Collective, its owners, employees, trainers, and affiliates shall not be held liable for:

Personal injury
Property damage
Loss or theft
Accidents
Death

Except where liability cannot legally be excluded under applicable law.

8. MINORS

Participants under the age of 18 must provide written consent signed by a parent or legal guardian prior to participation.

The parent or guardian accepts full responsibility for the minor’s participation and compliance with these Terms.

9. LATE ARRIVAL POLICY

A maximum grace period of five (5) minutes is permitted after class start time. For safety and class quality reasons, entry will not be allowed after this period. Late arrivals will be treated as no-shows and corresponding fees will apply.

10. PRIVACY & MEDIA CONSENT

By registering with FCC, you consent to the collection and use of personal information related to:

Membership management
Health and fitness information
Class participation
Communication and marketing purposes

FCC may photograph or record classes, events, or facilities for promotional and marketing purposes.

By attending FCC activities, you authorize the use of your image, voice, or likeness in FCC promotional materials unless otherwise requested in writing.

11. MEMBER RESPONSIBILITIES

Members agree to:

Follow all trainer and staff instructions
Respect FCC facilities, equipment, staff, and community
Use equipment safely and responsibly

FCC reserves the right to suspend or terminate memberships due to:

Unsafe behavior
Harassment
Disruptive conduct
Violation of these Terms

Members are financially responsible for damages caused through negligence or misconduct.

12. COMMERCIAL ACTIVITY

Unauthorized commercial activity within FCC facilities is strictly prohibited. This includes:

Personal training services
Selling products or services
Soliciting clients or members

Written authorization from FCC management is required for any commercial activity.

13. GUEST POLICY

Guests must comply with all FCC rules, policies, and Terms & Conditions. Members are responsible for ensuring their guests understand and respect FCC policies. Each active membership includes one (1) guest pass per month.

14. PERSONAL BELONGINGS

FCC is not responsible for lost, stolen, or damaged personal belongings within the facilities. Members are strongly encouraged to use lockers for valuables at all times.

15. SCHEDULES, CLASSES & OPERATIONS

FCC reserves the right to:

Modify schedules
Change trainers
Adjust class formats
Cancel classes or events

Operational, safety, or unforeseen circumstances may require such changes. These modifications do not entitle members to refunds or compensation. FCC will make reasonable efforts to communicate relevant updates in advance.

16. FORCE MAJEURE

FCC shall not be held liable for delays, interruptions, or inability to perform obligations due to events beyond its reasonable control, including but not limited to:

Natural disasters
Government restrictions
Pandemics
Technical failures
Strikes
Emergencies

If such circumstances continue for more than one month, either party may terminate the Agreement without penalty.

17. SEVERABILITY

If any provision within these Terms & Conditions is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

18. FINAL ACCEPTANCE

By purchasing, booking, attending, or participating in any FCC service, class, membership, or activity, you confirm that:

You have read and understood these Terms & Conditions
You voluntarily accept all policies outlined herein
You agree to comply with all FCC rules and procedures

ENGLISH

SPANISH